Client Commitment Agreement
Congratulations for choosing to pursue a life of growth and empowerment!
By completing and submitting this agreement, you acknowledge that you have read, understood, and agree to the terms outlined below. Your submission also confirms our mutual mentoring agreement; your commitment as the client and my commitment as your mentor, Kahli O’Connor, to provide the services, support, and professional standards described within this document. No further signature is required from me for this agreement to take effect.
PRIVACY & CONFIDENTIALITY
Your privacy is important to me. All information shared throughout Unmess Your Mind programs, including our sessions, assessments, workbooks, recordings, transcripts and communications, will be treated as strictly confidential and securely stored. Your information will not be shared with any third party without your consent, unless required by law or where there is a serious concern for your safety or the safety of others.
INTELLECTUAL PROPERTY & PROGRAM MATERIALS
The Unmess Your Mind experience, including all workbooks, resources, templates, assessments, exercises, methods, frameworks, programs and materials, have been created exclusively for my registered clients.
These materials remain the intellectual property of Unmess Your Mind and must not be copied, reproduced, distributed, shared, sold or used to create similar programs without prior written permission.
By participating in Unmess Your Mind programs, you agree to respect the confidentiality of all program materials and use them solely for your own personal growth and development.
CANCELLATION POLICY
1:1 Invdividual session clients
If you need to reschedule a session, please provide a minimum of 24 hours notice wherever possible. Reschedules will be moved free of charge once.
If you need to cancel a session, you must provide a minimum of 48 hours notice to avoid fees. Cancellations made between 48-24 hours will be charged 50% of the session fee. Cancellations within 24 hours of the appointment or no shows will be charged 100% of the session fee.
Program clients
Weekly sessions cancelled with less than 24 hours notice or missed without prior notice, may not be guaranteed to be rescheduled within the week. Exceptions may be made in the event of genuine emergencies at my discretion and/or my availability.
Unmess Your Mind programs are designed as structured, consecutive weekly coaching experiences, with each session building upon the previous week's learning, implementation, and progress.
While occasional rescheduling is understood, the program must be completed within two weeks of its intended completion date (for example, the 4 Week CORE program must be completed within a maximum of 6 weeks from the first session), unless an extension has been approved due to exceptional circumstances. Sessions not completed within this timeframe may be forfeited.
If I ever need to reschedule your session, I will provide as much notice as possible and arrange an alternative appointment at the earliest mutually convenient time.
PAYMENT TERMS
1:1 Individual Sessions
All sessions must be paid in full prior to the appointment, if payment has not been paid, the session will be cancelled.
Programs
A deposit payment is required to secure your place in the selected Unmess Your Mind program.
Clients may choose to pay in full or via an approved payment plan where available. The first payment must be received prior to the commencement of the program.
Where a payment plan has been agreed upon, all instalments must be paid prior to your next booked session. Failure to make a payment may result in coaching sessions being postponed until the outstanding balance has been received. For example, CORE 4 week program clients on a payment plan must have their week 1 payment paid prior to the week 1 session and week 2 payment paid prior to the week 2 session and so on.
All program fees are non refundable once the program has commenced unless special circumstances arise and we come to an agreement. All decisions will be made appropriately and at my discretion.
Consent to Record and/or Transcribe
Your privacy is important to me. All information shared throughout Unmess Your Mind programs, including our sessions, assessments, workbooks, recordings, transcripts and communications, will be treated as strictly confidential and securely stored. Your information will not be shared with any third party without your consent, unless required by law or where there is a serious concern for your safety or the safety of others.